Getting started
Create your account, complete verification and understand your dashboard.
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● HELP CENTER
How can we help?
Quick answers and practical guidance for using Pasteaza.
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Payments & collections
Virtual accounts, payment links, confirmation and reconciliation.
View answersTransfers & payouts
Send money, track transfer status and understand failed payouts.
View answersDevelopers
API keys, sandbox testing, webhooks and integration support.
View answersCOMMON QUESTIONS
Answers at a glance.
Can’t find what you need? Our support team is available to help.
Contact supportHow do I create a Pasteaza business account?+
Select Get started, register your business workspace and complete the required business verification. Once approved, you can use the dashboard and generate live API credentials.
How quickly are collections confirmed?+
Bank-transfer collections are normally confirmed in real time. The payment appears in your dashboard and a webhook is sent to your configured endpoint.
What happens when a payout fails?+
A failed payout is marked clearly in your transaction history. If funds were debited, Pasteaza investigates the transaction and returns eligible funds according to the refund policy.
Where can I find my API keys?+
Sign in to the business dashboard and open the developer or API settings area. Keep secret keys on your server and never expose them in browser code.
How do I contact support?+
Email help@oyapasteaza.com or use the contact page. Support usually responds within 24–48 hours, with faster handling for critical business incidents.