Eligible cases
Funds were debited but not delivered, downtime caused failure, a payout was rejected or fail-returned, a duplicate charge occurred, or a wallet was debited incorrectly.
● PASTEAZA POLICY
Refund Policy
When a transaction may qualify for investigation and refund.
Not eligible
Wrong account or beneficiary details, wrong transaction type, successful transactions later disputed, voluntary transfers, failed KYC, or correctly delivered disbursements.
Processing times
Wallet: instant–24 hours. Bank transfer: 1–3 business days. Card: 3–7 business days. USDT is non-refundable unless a blockchain error is confirmed.
Requesting a review
Email help@oyapasteaza.com with the transaction ID, account email, phone number, amount and proof of debit.