1. General Principles

Refunds are granted only when a transaction fails due to a system, network, or provider error attributable to PasteAZA or its partners.

Refunds are not issued when the user makes a mistake (wrong details, wrong number, wrong bank, etc.).

2. Refundable Scenarios

You may receive a refund if:

• • Funds were debited but not delivered
• • A transaction failed due to system downtime
• • A payout was rejected/fail-returned
• • You were charged twice for the same operation
• • Your wallet was erroneously debited

PasteAZA will investigate and confirm before processing the refund.

3. Non-Refundable Scenarios

Refunds will not be issued for:

• • Wrong account number entered
• • Wrong beneficiary details
• • Wrong transaction type
• • Successful transactions you later dispute
• • Voluntary transfers
• • Failed KYC attempts
• • Disbursements that were correctly sent but beneficiary declines or ignores

4. Processing Time

Refund processing times vary by payment method:

• • Wallet transactions: Instant–24 hours
• • Bank transfers: 1–3 business days
• • Card transactions: 3–7 business days (depending on bank)
• • USDT transactions: Non-refundable unless confirmed blockchain error

5. Chargebacks

If your bank/card provider initiates a chargeback, we may:

• • Freeze your wallet
• • Restrict your account
• • Request additional KYC
• • Suspend future transactions

6. How to Request a Refund

Email:

help@oyapasteaza.com

Include:

• • Transaction ID
• • Email address
• • Phone number
• • Amount
• • Screenshot of debit